My Account

Select your Location for Rural High Speed Internet Select Your Location

Select your Location for Rural High Speed Internet

Choosing an Internet Supplier? Here are the Questions you Should Ask!

Did you know that 14 people control the internet and hold 7 secret keys? Sounds like science fiction but it's true.

When you move to a different house or workplace, one of the first items you have to do is set up your service utilities. Because getting a broadband connection at home is necessary for everybody now, this is part of the experience and an important step, as we want to be online as soon as possible.

Internet Supplier - How to Find the Right one

When you get to choose your new internet supplier, you will likely be faced with a choice of many ISP's but what makes them different?

It can be challenging to pick an Internet supplier, particularly when you don't know which questions to ask. Having all the facts before you sign on the dotted line is one of the secrets to enjoying the Internet service you need and want.

There are several concerns you need to express to the company when considering a new internet supplier. Changing internet providers can be overwhelming, but managing your connection the right way may help relieve some of the stress.

If you are looking for an internet supplier that has a strong reliable connection and fast download speeds?

Make sure you ask these questions when looking for a provider.

1. How Clear Is The Pricing Model?

Price is an important consideration although it shouldn't be deemed more important than performance and speed. It is not correct to say the more you pay, the better the service will be. However, a reliable connection at critical times, especially during a pandemic lockdown, is now vital to living and essential needs.

Find out what internet package plans are available from the company in addition to any installation fees, or monthly charges. Also, ask about any other costs, overage penalties if you go over a data cap, repair charges if a contractor needs to come out to service the equipment, and termination fees.

Being in the know can save you a lot of money, especially if you see anything to do with, "An Introductory Rate" which can turn into a pricing nightmare if you get locked into a long-term contract.

2. Will There Be Data Limits (Also Referred To As Data Caps)?

Some internet companies still have data caps or limits on how much internet you can use for your home internet connection every month.


Always ensure that the service you are signing up for... is Unlimited. There are many horror stories of large bills charged back to customers, once a data cap is reached. Overage fees can really add up so always double-check if the internet service has unlimited data.

Using too much data means you could get extra charges or have your speeds slowed down or throttled. Internet companies have been known to charge as much as .5 cents per Megabyte after you go over your monthly limit.

Another thing to watch out for is internet providers don’t always make clear what exactly your data cap is or what will happen if you exceed your cap. So always ask when you are on the phone with them, before getting the service. It can save you a lot of money over a year of internet service.

The good news is that the shift, for most ISP's is to move away from data caps, all together and go unlimited. Recently some companies are temporarily waving home internet data caps amid the coronavirus pandemic.

3. Do I Get Speed Alternatives?

Your usage of the Internet will decide which internet package speed is best for your home or business. The number of computers, amount of viewing, and uploading will all play into the speed that you will require.

Many ISP's can provide their customers with many different speed choices and you can ask them which option is the right one for you and your needs. As an example, Netflix Streaming suggests an Internet download speed of at least 5 Mbps.

Some other factors to consider are... how many internet devices do you have in your home? What type of internet usage does that device need? Simple Email is going to use a lot less internet, than playing 4K video games, in online matches.

4. Will Speeds Be Throttled (Fair Usage Policy)?

While most Internet providers will advertise no bandwidth caps, if you read the fine print or inquire more, you may learn that they may slow down or throttle your speeds when you reach your soft capacity cap.

If the network is congested, it may even throttle the speeds. Figure out how their Internet connection reacts to congested networks.

5. Does the Service Provider Guarantee Speeds?

Unfortunately, most broadband companies are not going to promise their speeds, but asking doesn't hurt. And if they don't have promises of speed, find out what you can do if the Internet doesn't operate at the speed of your schedule.

Slow speeds are often due to infrastructure loss or too many users are using your link.

6. Can I provide My Own Router/Equipment?

If you choose to use your own equipment, for example, replacing the router supplied for your fast fiber connection with your own device with different functions, you may impact the service.

If you choose to use the Service Provider's equipment, make sure you understand who will do the installation and what access to your premises is required.

7. Will I Be Tied Into A Contract?

It's necessary to figure out whether there are a contract and the contract's duration. It would also be useful to figure out if there are any benefits to commit to more extended internet plans for the money paid.

Waived penalties or reduced monthly payments could be some of these benefits. However, it is often necessary to consider the provider's early termination process when it comes to contracts.

8. Where Are You Located?

Coverage is not the same by any stretch of the imagination. Service Providers will advertise speeds and options, but the fine print will show that these are based on your location.

If 10MBps is offered, this will, in most cases, require fiber-optic connections. In this case, make sure fiber is available in the area you wish to take up the service.

Ask around, find out from people who live near you and what their experience is or has been. Ask them which service provider they recommend. Many users have started with one service provider and moved to another.

9. Are There Any Special Offers?

It doesn't hurt to ask whether they offer the best home internet deals, but make sure it is not a temporary offer, perhaps for the first three months, and then out of the blue, you get a different, larger bill in the post.

10. What If the Service Goes Wrong?

Occasional Internet problems are, sadly, quite likely. If I have a technical support question, what is the procedure for troubleshooting and getting the connection back quickly?

Most services provide a 24/7 phone line for assistance, a website with information about outages and repairs, or live chat support. Knowing which tech channels are available to you and customer care hours can be a lifesaver in times of need.

Looking For an Internet Supplier? Choose Wisely

Choosing an Internet supplier may be a complicated process. We recommend asking the above questions to help you achieve the service that you are searching for. The key to selecting a reliable Internet service provider is getting all the above details before you hand over any money!

We want you to have a delightful internet experience.

You can start with a simple Google search 'internet service provider near me?' and then inquire with a few choices before you make your final decision.

30 Day Free Internet Trial