A: The length of your free trial version is 30 days or 100GB which ever comes first from the date of commencement of the trial (day of installation). To avoid any interruption of service, you must sign up at any time, Monday through Friday, before the end of your free trial period.
A: Yes. We will contact you 5-7 days before the end date of free trial as a reminder of the impending end of your trial. If you do not contact us at the end of your free trial, your Internet is turned off until the agreement is signed.
A: You will be set up with our highest plan (high speed) available in your area. Call the office for details.
A: Yes! Please contact our office and we will be happy to change your plan in accordance with the CPE (equipment) that was installed at your location.
A: The installation fee covers the installation of a dish (belongs to WaveDirect), 100 feet of cable and a penetration of the outer wall and a POE. If extra work must be completed in order for you to receive the best signal, our installers will notify you before beginning installation. We do not install in attics or crawl spaces because of liability reasons. Additional charges apply if:
• we have to run more than 100 meters of cable
• we need to install a post in your yard in order to avoid blocking the line of sight between your location and our tower.
A: The EMF covers regular firmware updates in order to maintain peak performance and 24/7 health monitoring system, as well as damage caused by storms or other acts of God and frees you and your insurance company from liability for damage caused to our equipment.
A: Please contact our support team as soon as possible, at a time when you are home and able to troubleshoot with them. We provide technical support 24 hours and local tech support is available Monday through Friday 8 am to 7 pm. For faster customer service, please have your account number.