Here are a few instructional documents to help you with common “home networking” questions. The first step to take when there’s a problem with your Internet is to restart your radio and router. Occasionally, these two devices need to be rebooted for various reasons such as unconditioned power, interference, and other issues. Once your equipment has been rebooted, the problem is usually solved.
From time to time, your internet radio may get disassociated with our towers which requires them to be rebooted. If your Internet is down, the first thing you can try to do it reboot your radio.
Find the cable that enters the building or home from your radio. Inside the home, there should be a small white or grey box. In some instances, it will be a rectangular black box with ethernet cables plugged into it. Below are examples of the different types of boxes. These boxes are known as POE’s (Power over Ethernet). These boxes supply the power to the radio. You will need to unplug the black cable going into a power supply for 5 seconds and then plug it back in. If this measure does not work, you will also need to reboot your ROUTER. PLEASE NOTE: There are dozens of router manufacturers all with different configurations and cases. All of them are powered by DC adapters. To reboot your ROUTER you will need to follow a similar procedure. Find the little black cable providing power to the router and unplug it for 5 seconds.
If rebooting your radio and your router does not fix your internet connection problems, try rebooting your computer. If you are still having problems with your internet, please call our Tech Support at 519.737.9283. Here is an example of a Dlink Router:
Here are the step by step instructions for finding your gateway and for logging into your router using Windows XP, Windows Vista, and Windows 7. If you have an XBOX, PS3 or Wii, you may encounter difficulties playing online games. Routers act as a natural firewall and block incoming ports. Many games and services require some open ports on your router which can get confusing. To make this easier for people to understand, they created Universal Plug and Play or UPnP. If you enable UPnP on your router, it will automatically open and close ports as needed and will improve your gaming experience.
Incoming Mail Server: mail.wavedirect.net
Incoming Port: 110
Outgoing Mail Server: mail.wavedirect.net
Outgoing Port: 587
WaveDirect’s internet service packages have the ability to work on at least one streaming device with professional streaming formats such as Netflix and Amazon Prime Video. If you are streaming through an Android box or a computer using programs such as Kodi, Terrarium, or similar IPTV services that provide live streams, be aware that most streams will buffer even with consistently high speeds. These streaming programs receive all their data from servers from around the world and will only work as well as those servers are set up. In most cases, these second-tier streaming services are not using high-quality infrastructure and experience high amounts of congestion. Some of these streaming platforms are set up better than others, however, we do not offer any specific technical support for any streaming platform. Use these sources at your own risk and do your research before subscribing to any of them.
The quality of the stream and service on one device is dependent upon 3 things:
1. The quality of your internet connection
2. The program/source that you are streaming on (server location and quality)
3. The WiFi connection quality between your device and the router
Many suppliers of streaming resources will say you can eliminate your satellite or cable TV provider and flawlessly stream with a high-speed internet connection. Unfortunately, this is not always the case. WaveDirect does not state anywhere that you will be able to eliminate your satellite TV or cable TV provider.
Consider the following scenarios:
1) What program/source are you using to stream movies, TV shows, and live TV? Is it a free or paid program?
If the answer is Kodi, we suggest that you do your research and find a better paid IPTV service. There are dozens of these services on the internet and they do not all work the same. Most legitimate companies will offer a free trial, therefore we suggest to try it out before subscribing to any of them.
2) Is the device that you are streaming with connected via WiFi or directly connected with an Ethernet cable to the router?
When streaming content online you always want to eliminate any potential latency. Directly connecting to the LAN of your router is the best way to stream. If you connect your device via WiFi and experience buffering, attempt to connect directly to your router before calling technical support.
3) How many devices are streaming at once? Does the internet package you are paying for have enough speed for your entire household?
If you are streaming with 2 devices at once, then you may need to sign up with our Unlimited 15 package. Depending on the quality of the streams you are watching, you may require more speed to help keep the stream from buffering. If you are experiencing buffering, we suggest to either lower the quality of your streams in the settings on your device, only run one streaming device at a time or upgrade to the next highest package. Rule of thumb: Leave at least 6 Mbps for each streaming device.
4) Are all streaming programs buffering?
We do not provide technical support for specific streaming platforms. If you are experiencing buffering through one program, but it is working fine on another, there is most likely an issue with the program itself and not your internet connection. Attempt to try a paid service such as Netflix or Amazon Prime to see if they are having issues too. This will help you narrow down the issue.