Technical support is provided by certified staff with years of experience in the WISP (Wireless ISP) industry!
Our local technical support agents are available Monday to Friday 8:00 AM to 9:00 PM and Saturdays 10:00 AM to 1:45 PM. We also provide limited technical support that is available after hours 7 days a week and when our local service agents are unavailable to take calls. Feel free to contact us with any technical issues you may be experiencing. If our local agents cannot take your call during regular business hours or if you call us after hours, you have options. You may leave a voicemail for one of our local agents to call you back within one business day or you can speak with one of our after-hours agents. Please refer to our self-help tutorials page before contacting technical support. https://www.wavedirect.net/support/self-help-tutorials
WaveDirect is a Rural Internet Service Provider. Our service can be compared to that of a utility company that provides a service to your home or business. Once the service is installed, you are free to use it inside your home as you wish. It is the same concept with our service. You may use our service to play games, use a wireless router, laptop, etc. but what you connect our service to is your property and therefore it is your responsibility.