Status Updates

We are currently experiencing an internet outage due to a vehicle accident that affected our partner’s power supply. Our team, along with our partners, is working diligently to restore service as quickly as possible. We appreciate your patience and understanding.

A subset of fixed wireless and cable internet customers in the Belle River, Essex, and Cottam areas are impacted by an outage caused by a damaged fiber optic line. Our network partner is actively working to resolve the outage, and we hope to have service restored as quickly as possible. We apologize for any inconvenience, and appr...

The service outage affecting cable internet customers in the Leamington area has now been resolved. If you are still experiencing any issues, please try rebooting your router. If problems continue after the reboot, contact our Technical Support team at 519-737-9283 (Option 2) for further assistance. Thank you for your patience and un...

Our network partners have advised that the necessary work is taking longer than anticipated, and now expect to have service restored by or before 3:00 PM today. We apologize for any inconvenience, and appreciate your patience and understanding during this time. We’ll provide further updates as soon as more information becomes a...

A subset of cable internet customers in the Leamington area are impacted by an outage today. Our network partners are working hard to restore service, and expect to do so by approximately 1:00 PM today. We thank you for your patience at this time.

The service outage affecting cable internet customers in the Essex area has now been resolved. If you are still experiencing any issues, please try rebooting your router. If problems continue after the reboot, contact our Technical Support team at 519-737-9283 (Option 2) for further assistance. Thank you for your patience and underst...

A small subset of cable internet customers in the Essex area are impacted by an outage caused by a fibre cut. Our network partner is actively working to resolve the outage, and currently expects to do so by 5:37 PM today. We apologize for any inconvenience, and appreciate your patience and understanding during this time. We’ll ...

A small subset of cable internet customers in the Essex area are impacted by an outage. Our network partner is actively working to resolve the outage, and currently expects to do so by 1:39 PM today. We apologize for any inconvenience, and appreciate your patience and understanding during this time. We'll provide further update...