Hi there! 👋 We're here to help.
Here are some answers that could be useful.
How do I reach a real person?How can I test my speed?How do I restart my router?How do I access my WaveDirect email?Where is your main office?Where in Ontario do you provide services?How do I login?
How do I reach a real person? It's easy!👇
When speaking with us, you'll meet people like Ginger, from Cottam!
How can you reach us?
- Call or Text us at:
1-226-602-4636 - For a toll-free number use:
1-855-953-5615 - When you text us, we will aim to reply during our local business hours, which are listed below. For the best experience, contact us then.
Here is Doug working away at delighting people.
When can you reach us?
Our local sales team is available:
- Monday to Friday
8:30 AM to 5:00 PM EST
Our local support team is available:
- Monday to Friday
8:30 AM to 8:30 PM EST - Saturdays
10:00 AM to 1:30 PM EST
Meet Kim, who puts the "super" in sales.
Need help outside of these hours?
- 24-hour tech support line. Our after-hours tech support team will try to answer your questions 24 hours a day, 7 days a week. For the most complete support experience, we recommend contacting us during our local business hours.
- Leave a voicemail. You can choose to leave a voicemail and we'll get back to you within 1 business day.
- Send a text during our local business hours. It's a new convenient way to get in touch.
- Ask questions about products, arrange payments, and do most interactions over text. We use a secure business service to ensure your information does not end up on someone's personal phone.
- If you send us a text outside of business hours we'll simply get back to you during the next business day.
- You can opt-out at any time by replying with the word STOP.
- Ask questions about products, arrange payments, and do most interactions over text. We use a secure business service to ensure your information does not end up on someone's personal phone.