Hi there! 👋 We're here to help.
Here are some answers that could be useful.
How do I reach a real person?How can I test my speed?How do I restart my router?How do I access my WaveDirect email?Where is your main office?Where in Ontario do you provide services?How do I login?
How do I reach a real person? It's easy!👇
When speaking with us, you'll meet people like Ginger, from Cottam!
Reminder: Please knock on the door when you arrive to our office! 🏢
How can you reach us?
- Call us at:
1-226-602-4636 - For a toll-free number use:
1-855-953-5615 - We will aim to reply during our local business hours, which are listed below. For the best experience, contact us then.
Here is Doug working away at delighting people.
When can you reach us?
Our local sales team is available:
- Monday to Friday
8:30 AM to 5:00 PM EST
Our local support team is available:
- Monday to Friday
8:30 AM to 8:30 PM EST - Saturdays
10:00 AM to 1:30 PM EST
Meet Kim, who puts the "super" in sales.
Need help outside of these hours?
- 24-hour tech support line. Our after-hours tech support team will try to answer your questions 24 hours a day, 7 days a week. For the most complete support experience, we recommend contacting us during our local business hours.
- Leave a voicemail. You can choose to leave a voicemail and we'll get back to you within 1 business day.